Cancellation Policy

At House of Kilims, we take pride in creating beautiful handmade rugs with care and attention to detail. Since many of our products are made to order and customized according to individual customer requirements, our cancellation policy depends on the production and shipping status of your order.

Order Cancellation

• Within 24 Hours: Customers may request cancellation within 24 hours of placing an order, provided production has not started.

• After 24 Hours: Cancellation requests will be reviewed based on the current production status of the order.

• Custom Orders: Once production has started on a custom-made rug, cancellation requests generally cannot be accepted, as the product is being crafted specifically according to your selected design, size, color, and specifications.

• Shipped Orders: Orders that have already been dispatched cannot be cancelled.

How to Cancel an Order

To request an order cancellation, please contact our customer support team as soon as possible through our Contact Us page.

Please provide:

• Your full name

• Order number

• Reason for cancellation

Our team will review your request and confirm whether cancellation is possible.

Refund for Cancelled Orders

If your cancellation request is approved, the eligible refund will be issued to your original payment method.

Refund processing generally takes 5–10 business days, depending on your payment provider and bank.

Important Information

• Orders already in production may not qualify for cancellation.

• Custom-made and personalized rugs cannot generally be cancelled once manufacturing has started.

• If an order has already shipped, customers may refer to our Returns & Refund Policy for available options.

• Nothing in this policy limits any consumer rights that cannot legally be excluded.

For any questions regarding order cancellations, please contact our customer support team.

Thank you for choosing House of Kilims. We appreciate your understanding and support of our handmade craftsmanship.