Shipping and Delivery Policy

We ship our rugs worldwide and work with reliable logistics partners to ensure safe delivery.

Production Time

Since most of our rugs are handmade and made to order, production typically takes:

2–4 weeks depending on design complexity and size.

Custom rug orders may require additional time depending on specifications.

Shipping Time

After production is completed, shipping usually takes:

• USA & Canada: 5–8 business days

• Europe: 5–10 business days

• Australia: 7–12 business days

• Other countries: 7–12 business days

Shipping timelines may vary depending on location and customs clearance.

Shipping Charges

Shipping charges are calculated at checkout or may be included depending on the order and destination.

Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor the delivery status.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. These charges are the responsibility of the buyer.

Delivery Issues

If your package arrives damaged or if there are any delivery issues, please contact us within 48 hours of receiving the package so we can assist you.